For retailers Operating multiple locations: 
How to go from spending 3+ hours per day on store-level issues to 15 minutes per day without a massive process overhaul 

Watch the Training Video: How in less than two weeks, HMV Retail went from spending 3+ hours per day on tasks and issues to 30 minutes per day using a simplified operations and communication method 
Utilized across 18,000 Locations...
How HMV went from spending 3+ hours per day on store-level issues to 15 minutes per day in under two months
"We were each spending anywhere from 2 to 4 hours per day managing tasks, sorting through issues, chasing stores, head office and external suppliers alike to confirm they had received all the required information." 
- Steve Nussbaum, Retail Operations Coordinator, HMV 

“Not only were we able to massively reduce our manual processes, but Intelocate also simplified how we dealt with all contacts from stores. Intelocate provides transparency and confidence so stores have full visibility of their request progression” - Rupert Banning-Lover, it now takes HMV only 15-30 minutes per day to solve store-level issues.
 - Rupert Banning-Lover, Central Operations Manager, HMV

“Intelocate continues to simplify the way our business communicates.” 
- Laurence Price, Head of Retail Operations, HMV
Despite the number of issues reported increasing after Intelocate was adopted, the time to issue resolution decreased dramatically. Store employees at HMV noticed that their issues were being addressed and resolved much more quickly, and were therefore more likely to report things that they previously would not have. This resulted in better store engagement, and a much more accurate view of what was happening across the organization, as they knew exactly what the issues were and where they were coming from.
Rupert Banning-Lover
Central Operations Manager 
HMV Retail
How Office Outlet centralized operations and streamlined issue resolution across 93 stores in less than 2 months
“For the head office teams, hours of daily work was spent just going over multiple email threads figuring out if the 'fire alarm was fixed' or 'the delivery of a new product arrived to the right place.'" 
- Annette Holgate, Facilities Manager, Office Outlet

As soon as Intelocate was deployed, users were not even required to log in to start interacting with the system, meaning there was no need for them to make changes to how they typically work.

Issue-resolution speed increased by a factor of 10x using Intelocate, Office Outlet has managed and resolved over 8,000 operations issues and over 3000 general maintenance issues with a 75% reduction in emails per task to create simple and clear action plans.

“It saves me hours daily, I have everything in one place! It is simply brilliant. Oh, and our service providers absolutely love it too! ”

 - Annette Holgate, Facilities Manager, Office Outlet
Office Outlet noticed an increase in issues reported after adopting Intelocate. However, like HMV, the time to resolve those issues went way down, and they increased the speed of issue resolution by more than 10 times.  
Annette Holgate 
Facilities Manager 
Office Outlet

Watch the video to learn about the five widgets that will make getting the full picture of what is happening across your organization much faster and easier.

Expand your visibility using Intelocate's Dashboard
The Dashboard shows you all issues and tasks from every location on one page. With one glance, you can see the overall health and performance of your entire organization. See what issues impact your stores and make quick adjustments before they become a company-wide problem and start trending. 

Deepen your insight using Intelocate's Reports
View trends and performance analytics for each of your business locations. Quickly compare and review issue trends for a specific location or group of locations. Real-time analytics allow you to spot trends early and make the best decisions for your business.


Watch the video to learn about the tool that will show you exactly what issues are trending across your entire organization, specific regions, departments, and locations.
Increase the speed of in-store issue resolution by a factor of 11x using an issue reporting platform
“Stores trust that their problems are being heard and addressed and happily report everything that is not right or needs our attention. Today we know about and handle issues that stores would previously not have reported.” 
- Rupert Banning-Lover, Retail Operations Coordinator at HMV

You will never have to search through multiple endless chat feeds, email threads, google drives and spreadsheets in order to find what you're looking for ever again. Each individual issue ticket contains all of the necessary information including categories specific to your business, the status, required forms, checklists, files and related conversations.

You can also sssign jobs and tasks to vendors and contractors. Even if they are not users or subscribers of Intelocate, they can still interact with the system via email, without ever needing to login. Intelocate collects, collates and analyzes replies from internal and external participants so you don’t have to manage your communications using multiple platforms.
Reduce the amount of emails per task by 75% with Quick Tasks
“With such a variety of tasks and issues across so many locations we needed a single solution to manage them."
- Steve Nussbaum, Retail Operations Coordinator, HMV

Manage tasks and solve issues without the need for multiple email threads, text conversations, and chats. 

Every task, issue, and project has its own chat section allowing all communications to stay organized. 

Conduct proof of performance and assign tasks to all locations within seconds. Monitor your locations' progress of the task and communicate with them all in one place. 
Organize and simplify daily conversations using Intelocate's Chat Platform
Intelocate combines the modern, chat-based style of communicating with sophisticated project management capabilities. The chat platform that allows you to create your own chat groups. Using the chat, you can also start tasks from specific messages in chat groups.

THE TEAM
Yulia Vasilyeva

Founder and CEO of Intelocate

Prior to founding Intelocate, Yulia Vasilyeva worked as a project manager integrating merchandising systems throughout large Canadian telecom companies. It was while she was working on the launch of the iPhone 4s that she witnessed the level of disorganization involved in running a multi-location operation. This inspired Yulia to start an operations platform specifically designed for the complexities of running a multi-location business.
Roman Sadov
CTO, Intelocate
 
Roman is experienced in developing high-load systems. On his previous project, he developed the most popular tour search system in Eastern Europe, which processes search requests from tourists and tour agencies (with over 120k unique users each day) in real time, integrated with databases and web services of all key tour operators on the market. 
Tim McLaughlin
VP of Sales, Intelocate

Tim is no stranger to retail, having supported and managed over 300 stores for Sprint, AT&T, and Cablevision. Tim has developed 200+ stores from site selection to grand openings, and has competed in retail in the #1 and #3 markets in the US - New York and Chicago.
Katie Rezek
Account Executive
Katie is responsible for the growth and happiness of Intelocate’s diverse and global clientele. From the initial exploration all the way through to the implementation, training, and support, Katie ensures every customer leverages Intelocate’s operations platform in the most cost-effective and efficient manner.
FAQ
How many customers do you have?
Our platform is being used across 18,000 locations worldwide
Can this be integrated with our existing systems?
Yes, just let us know what systems you are using.
What is the best implementation/launch plan based on your current customers?
Launch is incredibly easy. Just provide us with a list of your locations, people, and issues you would like to track, and we’ll have you up-and-running in 2 weeks.
How long does it take to deploy?
No more than 2 weeks.
What type of training is available? 
We provide access to comprehensive training videos, and also provide support from 9AM-5PM, and will run initial training sessions for you and your team.
How does this work with our email?
Intelocate’s email integration feature allows you to reply to all messages from Intelocate via email. Great if you’re on-the-go, and for external vendor and contractor communication.
We already have task management, why do we need another tool?
We will enable you to operate completely differently. Instead of having disparate platforms to manage multiple aspects of your business, all departments can use one operations platform, as opposed to multiple departmental systems. You will have complete visibility, enterprise-wide. Intelocate is a two-way communications platform that combines the simplicity of chat, with sophisticated project management capabilities and analytics. 
How is this different from Slack?
It is a completely different approach to operating. While Slack is a great chat platform, you can’t go back in time and see what’s been happening at a certain location at a certain time, or what’s trending across your business. We’ve taken the chat-based style of working and collaborating, but added sophisticated project management capabilities and analytics. 

If you like chatting, keep doing what you’re doing. Your work will still be stored and organized automatically. Your work and all conversations are stored by task, issue, and location. 

Another differentiator is the ability to assign tasks from messages in a chat.
How long is our data held in your system?
For as long as you are a customer of ours.
What do I need to get started?
We will work with you to flesh out your categories and set them up for you. We need one hour of your time. First month service fee.
Intelocate
325 Front St W, Toronto, ON M5V 2Y1
1 888 533-2251
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